Privacy Policy

2) Data We Collect

• Contact and account data: name, email, phone, company/role, billing details as applicable.
• Inquiry/application content: messages, form fields, and related attachments.
• Usage/device data: IP address, device/browser info, pages viewed, timestamps, and cookie/device identifiers.

3) Purposes of Use

We use personal information only to the extent necessary for the following purposes (Act on the Protection of Personal Information (Act No. 57 of 2003), Article 17):

• Responding to inquiries and providing requested information.
• Operating, delivering, and supporting our services/programs (including onboarding and communications).
• Payment processing and bookkeeping where applicable.
• Security, fraud prevention, troubleshooting, and improving site/service performance.
• Measuring marketing effectiveness and (where enabled) delivering/optimizing ads.

4) Notice at Collection

When we collect information directly (e.g., web forms), we provide or make readily accessible the purposes of use and required matters (Act on the Protection of Personal Information (Act No. 57 of 2003), Article 17).

5) Cookies / External Transmission

We may use cookies and similar technologies. If third-party tags are enabled, information from your device (e.g., cookie/device IDs, IP address, user agent, page URL/referrer, event timestamps) may be transmitted to external parties such as analytics or advertising providers for measurement and ad optimization. We provide advance notice or make the relevant information readily accessible and/or obtain consent as required (Telecommunications Business Act, Article 27-12).

Choices: you can block/delete cookies in your browser settings. If Google Analytics is enabled, you may use the opt-out add-on: tools.google.com/dlpage/gaoptout.

6) Sharing / Processors / Third-Party Provision

We may disclose personal information to vendors (e.g., hosting, email, CRM, payment, analytics) to process it on our behalf under appropriate contracts and oversight. We do not provide personal data to third parties as an independent recipient without meeting legal requirements, including consent or applicable exceptions (Act on the Protection of Personal Information (Act No. 57 of 2003), Article 23; Article 27).

7) International Transfers

If we use service providers located outside Japan or store data on overseas servers, we take measures required for cross-border transfers, including providing required information and obtaining consent where applicable, and confirming the recipient’s safeguards (Act on the Protection of Personal Information (Act No. 57 of 2003), Article 28).

8) Security

We implement appropriate security controls to prevent leakage, loss, or damage, including access controls, least-privilege, encryption in transit where available, logging, and vendor management (Act on the Protection of Personal Information (Act No. 57 of 2003), Article 21).

9) Retention

We retain personal information only for as long as necessary for the purposes described above, then delete or anonymize it unless longer retention is required by law or for legitimate business needs (e.g., accounting, dispute handling).

10) Requests and Disclosures

You may contact us to request access, correction, deletion, or cessation of use/provision where available under applicable law. We also publish the matters required to be made available to individuals (Act on the Protection of Personal Information (Act No. 57 of 2003), Article 32).

11) Changes

We may update this policy. The updated version will be posted on this page with a revised effective date.